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JasPacePZOO's avatar
JasPacePZOO
Copper Contributor
Sep 01, 2020

After applying the 2004 update Internet Explorer crashes

Hi, We have a few apps that still rely on Internet Explorer but since the 2004 update we are unable to open IE without it crashing.  The page refreshes and we get the message that the page had to b...
KapilArya's avatar
KapilArya
MVP
Sep 02, 2020

Hello JasPacePZOO,

Please try these suggestions, see if they helps:

 

 

  1. Reset Internet Explorer from running inetcpl.cpl command and click Advanced > Reset (all options checked).
  2. Disable all add-ons.
  3. Remove and install IE from Turn Windows features on or off.
  4. Remove any recently installed applications.
  5. Perform temporary files and cache clearing.

If issue still persists, submit the issue to Feedback hub.

 

Regards.

 

  • JasPacePZOO's avatar
    JasPacePZOO
    Copper Contributor
    Sep 03, 2020

    KapilAryaThanks for the info, I have tried all of these solutions but we still have the same issue on all desktops. Interestingly, I am on my Surface now and the issue is not here so I will compare between this and the desktops.

     

    Thanks

    • FooTek's avatar
      FooTek
      Copper Contributor
      Sep 05, 2020

      JasPacePZOO 

       

      Hi,

       

      I assume some things here. Apologies if my assumptions are incorrect.

       

      The apps that reply on IE are intranet APPs.

      They rely on compatibility view settings.

       

      GPedit->computer Config->Admin Template->Windows Components->Internet Explorer_> enable "Turn on Internet Explorer Standards Mode for local Intranet"

       

      I have no way to test this, but there are other settings you could try quick to see if a resolution is to be found in the compatibility view settings.

       

      Good Luck.

       

      J

       

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