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SMcAneney's avatar
SMcAneney
Copper Contributor
Nov 01, 2021
Solved

Users can't see attached file in Webinar Chat

Hi all. I uploaded a file to the chat of a webinar before beginning the webinar. I can see the file (pdf) in the chat on my screen during the webinar (I am the only host), but none of the participants could. Participants included both internal and external users. Is this normal? Don't webinars support file sharing in the chat? 

Thanks. 

Steve

  • Hi SMcAneney ,

     

    This is currently expected with external users. File sharing is only available when there are internal (in-tenant) users at this time. Once external users are in the webinar, files are no longer accessible. (this is true for regular Teams meetings in general) We're working to address this with the files team.

3 Replies

  • Ahbigearl's avatar
    Ahbigearl
    Copper Contributor

    Just checking if this has been resolved yet. I am trying to share a pdf file with attendees of a webinar and the "attach" button is missing. I can see it in other chats but with external attendees, it's not coming up. Please help.

     SMcAneney 

  • Hi SMcAneney ,

     

    This is currently expected with external users. File sharing is only available when there are internal (in-tenant) users at this time. Once external users are in the webinar, files are no longer accessible. (this is true for regular Teams meetings in general) We're working to address this with the files team.

    • SMcAneney's avatar
      SMcAneney
      Copper Contributor
      Thanks Bryan. It'd be nice if this was documented somewhere in Microsoft docs or Teams help for example. If it already is, I apologise, but I certainly couldn't find it. Cheers.

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