User Profile
Akha1545
Copper Contributor
Joined Feb 28, 2021
User Widgets
Recent Discussions
Re: Laptop crashes when I join a Teams meeting or make a Teams call
Thank you Paul. I went to the Lenovo site, downloaded all the driver updates for my laptop and tried again. No luck still no luck . I read that the minidump will contain information about the exact driver that is causing the crash. Followed some instructions from the web and was able to save the dump file into a text file. Unfortunately there is a nothing in that file that I can easily understand so I'll keep trying to decipher what's in the file.4.3KViews0likes0CommentsLaptop crashes when I join a Teams meeting or make a Teams call
Hi, This issue started happening recently and i can easily reproduce it. Using my T420s lenevo laptop running Windows 10 Enterprise. Each time i click on Join meeting or try to make a Teams call i get the blue screen saying 😞 Your PC ran into a problem and needs to restart. We're just collecting info......SYSYTEM_SERVICE_EXCEPTION (dxgkrnl.sys). It's an old laptop but still running well except for the fact that the battery drains in less than 60 minutes. I tried few suggestion found on the web with no luck. Installed al the windows updates, cleared the Teams cache and updated the drivers... Teams app still runs fine with chats but i'm not using it to join meetings anymore, i use Teams on the web instead. Any help would be appreciated. Thanks.4.9KViews0likes5Comments
Recent Blog Articles
No content to show