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RussellRNZ
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Joined Jul 08, 2020
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Branching rules not working when reopening survey.
Branching rules are not working correctly when respondents return to survey. Scenario is: 635 unique individual Forms Pro survey links prepared and email using Flow every week. Majority (90%+) of users complete survey on mobile devices (phones and or tablets) All respondents are users with microsoft 365 accounts. When respondent exits survey and then returns, branching rules are 'broken'. Respondents return to last survey section/question open. Error: Questions that should be hidden are visible. Hidden questions are 'required' but only when branching rules make them visible. Work around: Respondent presses embedded back button at bottom of page and returns to first question. Change status of first question, all branching rules are reset and error clears. This requires urgent fix. Please. This is causing high level disruption to a large percentage of respondents and users are entering poor/incorrect data as a result.1.1KViews0likes1CommentWarning about copying Forms Pro Projects
It is a very simple issue but all users should be aware Scenario: Making a copy of a Form Pro Project Impact: Copying Project will also copy all Flows related to surveys in the project. Consequence: We use a schedule to send a weekly survey to all staff. When we made a 'backup' of our Form Pro Project, the flows that prepare and distribute the invites, and handle the responses, all copied. Because the original Flows were set to 'Run', the copies were set to 'Run' when made. The Scheduled flow ran once upon creation and then ran again when scheduled. Microsoft - Can you please provide an option 'Copied Flows will be set to Off'552Views0likes0CommentsRe: FORMS PRO: Branching not working when user returns to a survey after starting it
J_Robinson I have raised this issue with Microsoft. It has been escalated through several teams. I was able to reproduce the branching errors on a Microsoft tenant. I have been advised that this issue will be resolved in the Late September(ish) - Early October(ish) 2020 Forms Pro update.2.9KViews1like1CommentRe: FORMS PRO: Branching not working when user returns to a survey after starting it
I have the exact same issue. 635 unique individual Forms Pro survey links prepared and email using Flow every week. Majority (90%+) of users complete survey on mobile devices (phones and or tablets) All respondents are users with microsoft 365 accounts. When respondent exits survey and then returns, branching rules are 'broken'. Respondents return to last survey section/question open. Error: Questions that should be hidden are visible. Hidden questions are 'required' but only when branching rules make them visible. Work around: Respondent presses embedded back button and returns to first question. Change status of first question, all branching rules are reset and error clears. This requires urgent fix. Please. This is causing a high level disruption and users are entering poor data as a result.3.1KViews0likes4Comments
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