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Joel_S
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Joined Aug 13, 2019
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Re: Surface Hub 2S with on-premise Exchange 2019 CU09: room account problems
Hello Abdul_Mohammed I don't manage the on-premise servers, it's done by another company. I only configure the client side with their help. When I configure a Surface Hub, in the settings/account, I just enter the email address and password of the Surface account.Re: New Team Room..."Cannot Fetch Calendar" (Logitech Kit)
Hello, we have 2 Logitech Rally + Tap rooms connected to a Exchange on-premise server for at least 2 years. The rooms use modern authentication. Logitech software is up-to-date. The "cannot fetch calendar" appeared this week. I deactivated the modern authentication and it resolved the problem for both rooms. It's strange that I had to deactivate modern authentication that worked for more than 2 years, and that rooms in other companies need to activate modern authentication to resolve the problem.Re: Surface Hub 2S with on-premise Exchange 2019 CU09: room account problems
Hello, with the help of Microsoft ticket, we resolved the problem. With our on premise servers, modern authentication was not possible, but the modern authentication was forced by a Windows Update beginning of February. We installed the package ExchangeModernAuthDisabled.ppkg and all works again ! https://download.microsoft.com/download/8/3/F/83FD5089-D14E-42E3-AF7C-6FC36F80D347/ExchangeModernAuthDisabled.ppkgSurface Hub 2S with on-premise Exchange 2019 CU09: room account problems
Hello, This post follows this one: https://techcommunity.microsoft.com/t5/surface-hub/how-to-configure-a-surface-hub-2s-with-teams-and-exchange-2019/m-p/1618261 Our 2 Surface Hub 2S ran well for several months now. We had some intrusion attacks on our Exchange 2019 on premise server end of February. Our IT provider restored the server to a previous safe state, installed CU09, and reimported all email database. I'm not sure if it's related with CU09, but since this time, our Surface Hub 2S have random loss of connection with the Exchange server. When I tried to check the device account, I had Sync status error 0x85010002. On this help page: https://docs.microsoft.com/en-us/surface-hub/troubleshoot-surface-hub it says "The password must be updated." I tried to change the passwords, without success. I wasn't able to update the device account in the settings. I did several tests with one of them: - USB-key reinstall of the Surface, with Windows 10 Team 2020 image, with all data deletion - deleting the computer account in AD - the room account worked well on a Windows 10 pro computer in Outlook app and Teams app - start the Surface Hub, create a new computer account in AD, add the Domain-Admins group as administrator - in the settings of the Surface Hub: complete apps update on Microsoft Store, and complete Windows update, Microsoft Teams configured as default communication app - after a reboot, impossible to log in with the room account, as before the reinstall of the system - I run the Surface Hub diagnostic tool, and everything is fine, the room account test says "Your account was successfully contacted" - on the Surface Hub, no problem to log in Outlook webapp or Teams webapp via Microsoft Edge - after several unsuccessul tests, I moved the room account in the default Users folder of AD, and after 20 minutes I was able to log in in the settings of the Surface with the room account: Exchange parameters autodected, and SIP address also - but after a reboot, impossible to open Teams, it showed a black rectangle in place of Teams. I closed the session several times and retried, same problem with Teams - I moved again the room account in its default folder in AD, and after several dozens of minutes I was able to open the Teams app, and the meetings appeared on the Surface welcome screen, I thought that everything was good again! Then began a strange thing: after several hours, I got this message again on welcome screen: "Appointments may be out of date (invalid credentials)". And after several hours, it disappears, then comes back again and so on. Sometimes we can click on the meetings on the welcome screen and it opens Teams successfully, and sometimes it does nothing. If I go again in the settings, in the device account settings, I can see sync status error 0x85010002, I can click on Sync button, then it says "Account is up to date", but if I close the session and go back to the welcome screen, nothing has changed, we go back to the problem of invalid credentials and normal status in loop. If I try to go in the device account settings and click on "change" to reenter the email address and the password, it always refuses these credentials with different error codes (0x801131537 or 0x80070057 or others). But these credentials work well when I test with a Windows PC with Outlook and Teams apps or webapps. I also tried to create an OU in AD for the room accounts with GPO inheritance deactivated, but it doesn't change anything.Re: How to configure a Surface Hub 2S with Teams and Exchange 2019 on premise
Hello cezarcretu The CU7 was applied this weekend on Exchange Server 2019, and now we can click on the meeting button on the welcome screen of the Surface Hub 2, it connects on Teams correctly! So thank you for the advice, it was the good solution. The remaining problem is that we must always add the Surface Hub 2 as a participant of a Teams meeting in Outlook to fill its calendar, if we only add the Surface Hub 2 as a room its calendar stays empty and nothing appears on the welcome screen of the Surface Hub. Best regards JoëlRe: How to configure a Surface Hub 2S with Teams and Exchange 2019 on premise
Hello cezarcretu I checked the Exchange 2019 server, we are with CU5 as you thought. The server should be updated in CU7 this week by our IT provider. My contact is in holidays thiw week, I will give you the ticket number when she comes back. Thank you.Re: How to configure a Surface Hub 2S with Teams and Exchange 2019 on premise
Hellocezarcretu, Thank you for your reply. Our IT service provider opened a ticket with Microsoft, but after several weeks, the Surface Hubs are still not easily usable. We have a Logitech Rally + Touch for Microsoft Teams videoconference system that also runs a Windows 10 IoT, and this device works: it shows the meeting list on the tablet, and when we click on a meeting, it connects in Teams. So it should not be impossible to have a Surface Hub 2S that works with an Exchange 2019 on-premise and Microsoft Teams! Even if we deactivated Sharepoint Online and Onedrive for all accounts for security reasons. I installed the Surface Hubs by joining our internal AD, and the administrators are the group “domain admins”. I tried to initiate by joining Azure AD, but it blocked the installation, I had to reinit the Surface Hub with a USB key image. I mainly followed the procedure you linked. Adding the correct https://server.fqdn/Microsoft-Server-ActiveSync in the configuration of the account in the Surface Hub settings allowed to invite users from Teams in the Surface Hub. Here are more details of our problem: In Microsoft 365 admin center, there are 2 user accounts that were converted in room accounts for the Surface Hubs. They still appear in the user list, not in rooms. They have a Office 365 E3 license, with these options checked: Microsoft 365 Apps for enterprise, Microsoft search, Microsoft Teams and Skype Enterprise Online : In Exchange 2019 on-premise, they appear as rooms: When I create a Teams meeting in Outlook, I add the Surface Hub as participant and as room (if I only add the Surface as a room, it doesn’t create any entry in the calendar): This meeting appears after some seconds on the Surface welcome screen: If I click on this meeting on the Surface, it just opens Teams and the whiteboard, but it doesn’t join the meeting: If I click on the Windows menu icon, it shows again the meeting, but if I click on it, it does nothing: The only way to use the Surface Hub in a meeting is to click on the participants in Teams on a PC and to click on “Request to join”: Then it opens a pop-up on the Surface with a ringing sound where we can accept the invite, or sometimes it just appears in the notifications of the Surface without sound: Could it be useful to subscribe to the Insiders program to install the Windows 10 IoT 2020 Update on the Surface Hubs?How to configure a Surface Hub 2S with Teams and Exchange 2019 on premise
Hello, We have 2 Surface Hub 2S and 1 Logitech Rally Tap Touch for 1 week, and I desperately can't configure them correctly! We use Microsoft Teams in the company (Skype for Business is deactivated) and we have an Exchange 2019 Server on premise, without hybride mode. We don't have all Teams options available, Teams-rooms are deactivated for example, because our company want the fewer cloud options available. Our DC server runs Windows 2012 R2 on premise. If I create a room account in Exchange, I don't see it in Microsoft 365 admin center then I can't activate an Office 365 license to it. If I create a room account in Microsoft 365 admin center, I can activate a Office 365 license to it, but I don't see it in Exchange. If I create a user account in Exchange, I can see it in Microsoft 365 admin center, I can activate a license to it, but if I use it for the Surface Hub 2S or the Logitech Rally Tap Touch doesn't seem to work as it should: it doesn't find the address book or contacts. Are there some options that I need to activate in the cloud to have a correct recognition between Exchange, AD and Teams, without having a hybride mode on Exchange? Thanks for your help!
