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ecmillion
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Joined 6 years ago
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MS Teams crashes *sometimes* during Video calls/meetings
I've been researching an issue where several users are experiencing periodic Teams crashes always during a Video call/meeting. A call that crashes once is often successful right after, and the crashes don't follow any pattern. I haven't found any commonalities across hardware or drivers, and have been checking network quality pretty closely. It really seems like it's a Teams software issue. Is anyone else dealing with this kind of inconsistent stability? The errors in logs (that I've seen) are always: Renderer process crashed; rendererName=mainWindow; crashType=crashed; url=https://teams.microsoft.com; restarting app=YES Other forum threads haven't been useful; they usually point to a software glitch that has since been patched, or some common hardware issue with a specific laptop model (Surface) or webcam (Logitech). I tried to figure out if I could disable GPU rendering (just as a test) and that doesn't appear to be an option. Is there another test we could try? This seems to be related to graphics rendering, particularly since it always happens during a beginning of a Video call or meeting, and the detail in the error logs... I opened a Microsoft support case, but it's going no where fast, particularly since the issue isn't reproducible on-demand. In my various testing and research, I tried launching Teams from a command prompt window (thinking maybe "--disable-gpu" would be an option to launch with). It launched and then I stumbled upon this strange output; I eventually canceled with Ctrl+C and Teams closed. I think this is totally unrelated, but figured I'd share it in case it ends up being relevant. The messages sure look like Teams is experiencing a memory leak ("MaxListenersExceededWarning: Possible EventEmitter memory leak detected."). In any case, this output was on a system where Teams has never crashed as described before, so probably not the best clue.
