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crankinadmiral
Copper Contributor
Joined Mar 06, 2019
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Re: Encrypt button disappearing from Outlook
rdiddy I have E3 but needed Azure Information Protection Premium license to make it work. I had E3 and couldn't make it work until I added Azure Information Protection Premium license. I use Azure Information Protection Premium P2 but P1 should work too.18KViews0likes1CommentRe: Encrypt button disappearing from Outlook
rdiddy P1 (what you have) is even better than P2 & based on what you said, you do have all the correct licenses. You might want to pay extra for MS premier support. You could always downgrade your support after you're all fixed up if you dont want to keep paying it. They are much better IMO than standard MS support.150KViews0likes10CommentsRe: Encrypt button disappearing from Outlook
rdiddy I've never had any issues (after much frustration) when support finally figured out that I needed to install a MS program add-on of sorts in order to fix this encrypt button issue. We use Office365 and our versions of Outlook come right from our subscription so you'd think it would already have everything built into Outlook especially since we're always running the latest versions of outlook to make the encrypt button work and work at all times, but it does not..at least not for us. I also found out that it makes it a tad harder if you have more than 1 Inbox in set up in Outlook as you need a license for each email account you intend to send encrypted emails. Employees will forget or simply not understand that they need to make sure they are using only 1 FROM address when encrypting so we had to resort to just paying for a license for any & all email addresses the employee uses so as to avoid this problem. Before you try installing anything here is the licenses we use that I know works. Apply the same to a user and test...maybe you'll get lucky and it will just work. Azure Information Protection Premium P2 Microsoft 365 Business Standard151KViews0likes12CommentsRe: Encrypt button disappearing from Outlook
I have the encrypt button now. As it turns out similar to what you said, my version of Office was wrong. I didnt realize it has to be version you download from office365.com in order to work or at least in order to work with the least hassle. The version I had was an volume license install. Now that the encrypt button is showing and I can send encrypted emails to internal recipients just fine, when I send to external receipts using the "Encrypt Only" selection, the recipient (my gmail account for testing purposes) gets the email, gets the encrypted attachment but has now way to open the attachment. What I was expecting was for the email the recipient gets to include directions on how to use a one-time passcode to read the encrypted email. I have a ticket open with Microsoft on this, did screen step recording and sent to them but been waiting on a reply. Thanks for your help.195KViews0likes3CommentsRe: Encrypt button disappearing from Outlook
I have the same issue. Latest version of Outlook too and on business premium as well as p2 license for Security. Shows up for others but not for me and im the admin. One hint though, is I noticed if you go log into office365 then go to Subscriptions area (https://portal.office.com/account/) mine says Business Essentials which is what I used to be on. Not on that now. I suspect that's the issue.195KViews0likes5Comments
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