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spring8080
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Re: some sent emails are missing and moving to "recover deleted items"
Deleted these the answers for the questions : could you please let me know when the issue started? the user who get this problem notice that 1 month ago , it happened with him around 3 times Was there any recent changes that you are aware of? nope, only i update the windows server 2016 using "windows update" Is the issue reproducible when logged into the web version of outlook? he is using desktop version of outlook only Are they logged into the updated version of Outlook? it was microsoft outlook 2019 , i update recently to microsoft outlook 2021 Do they make use of Outlook on their mobile devices? yes Regarding the rules , he has many rules , but i check them , nothing related to moving or deleting emails from sent items. Can they remove their account permanently oh their mobile devices and observe if the issue will be reproduced? ok i will inform him to do that How often does this happen? 3 times in this month Does it occur with new set of emails, emails from particular domain or all emails (both internal and external organization)? new set of email emails , it happened when he sent email to internal users Do we have working users? What is the difference between the working users and the non working users? i didn't understand what you mean by "working users" This exactly what happened : it happened with him 3 times , while he is working in excel file and then choose file , share , email , send as attachment and he choose a recipient to send this excel file to him , after he sent , the recipient receive the email but this email not appear on the sender "sent item" folder , however he can found this in "recover deleted items" , the restore option does not restore the email . and also regarding my question : is it normal for emails in "sent items" to be appear also in "recover deleted emails" , i found the same for many users , same email appear on "sent items" and on "recover deleted items" , but not every sent emails are appear there but most of them . is it normal ?7.5KViews0likes10Commentssome sent emails are missing and moving to "recover deleted items"
hello , we are using on-premises exchange server 2016 in my environment. and we are using microsoft outlook 2019 & 2021 . i have one question : i notice that the sent emails for all users are appear in "recover deleted items" , however these emails are not deleted and still exist in sent items folder . so it is appear the same emails in "sent item" folder and in "recover deleted items" , which i think very weird . i have one incident : one of my user is encounter a weird problem , that some sent emails are weirdly disappear from "sent item" folder but he never delete them , and we can found these items in "recover deleted items" , but the restore option in "recover deleted items" didn't restore the email to the user mailbox . however i don't have any problem mention in healthreport for my exchange server , all in good condition . what may be the problem ?8.2KViews1like12Comments
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