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spring8080's avatar
spring8080
Copper Contributor
Mar 22, 2023

some sent emails are missing and moving to "recover deleted items"

hello , we are using on-premises exchange server 2016 in my environment. and we are using microsoft outlook 2019 & 2021 . i have one question : i notice that the sent emails for all users are appe...
Exchange Server 2016
recover deleted items
Dhruva_Kudva's avatar
Dhruva_Kudva
Brass Contributor
Mar 24, 2023

Hi spring8080  - There is a possibility that the messages that you see in the Recoverable Items folder might be a copy of the draft that was saved when the user was composing the message.

 

Regards

Dhruva

spring8080's avatar
spring8080
Copper Contributor
Mar 30, 2023
so you think it is normal ?
  • GPetkov's avatar
    GPetkov
    Copper Contributor
    Jul 18, 2023
    spring8080 I have the same issue with brand new Exchange 2019 CU12 and Outlook 2016.
    But what I noticed is that during the weekend when clients are not connected, the emails are not going to Recover Deleted Items. So I think in my case the issue is caused by the Outlook client. Tell me if you managed to resolve your issue. Regards.
    • TWagner's avatar
      TWagner
      Copper Contributor
      Jan 22, 2024
      This is a fascinating thread. We are also moving over to Exchange 2019 but with Outlook 365 licensing. I originally thought my users were just making mistakes, but I can confirm even IT staff are having the issue.
      What we see are specifically Sent Items missing from that folder; they are in the Recover Deleted Items folder instead. When they are restored, they go to the Archive folder for some reason. Archiving is disabled, and there are no Rules to produce this.
      I'm currently working on the theory that it's only remote users having the issue, I'll report any more findings back here.

      • bon-it-a's avatar
        bon-it-a
        Copper Contributor
        Apr 16, 2024

        TWagner Any updates on this?

    • Leon_Nel's avatar
      Leon_Nel
      Copper Contributor
      Aug 25, 2023

      GPetkov  

      Hi we've got office 365 , deleted all the users Rules. When she creates a new Rule the email is diverted to the correct directory. 5 Minutes later the email is in " Recover Deleted items " 

       

      Any advice , I can't seem to resolve this problem 

      • GPetkov's avatar
        GPetkov
        Copper Contributor
        Nov 16, 2023

        Leon_Nel 

        In some cases seems the emailjunkconfiguration to have caused this behavior, check by running following command:

         

        Get-MailboxJunkEmailConfiguration <MailboxIdentity> | Format-List Enabled

         

        and try disabling it for the affected user:

         

        Set-MailboxJunkEmailConfiguration <MailboxIdentity> -Enabled  $false

         

        Monitor whether the mails are still being moved in Recover Deleted Items.

         

        In my case only the sent mails are landing in Recover Deleted Items.

        And disabling the mailbox rule for junkemailconfiguration didn't help.

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