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devonlavoy
Copper Contributor
Joined Jul 07, 2021
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Issues with Remote Desktop access on Server 2019 Virtual Server
Hi everyone, I'm having some issues with using a terminal server that I've setup inside of Server 2019. We currently have a company with about 30-40 employees that use a VPN and remote desktop into a server that is virtually hosted (VMware) on a local server. I'm running into an issue where some employees remote in and the session freezes at either the login screen or afterwards using a program on the server. This happens almost daily, but does not affect everyone at the same time. If they exit the connection and go back in, it will work properly for a few seconds and then freeze again. It also seems to register any clicks on the server when frozen, like if I open a program it will be open the next time I reconnect. It's almost like the viewing of the screen is frozen but the session is still working properly. I find that a server reboot or a restart of the Remote Desktop service will fix this issue, usually for the full day. I've created a task that restarts the service early in the morning, but the issue sometimes still crops up. There are no errors in the event log as far as I can tell. This issue has been happening ever since I created this new server and gave it the remote desktop roles. Please let me know at least a direction I can look into, or what information is needed for more troubleshooting. Thanks in advance, Devon LaVoy Systems AdministratorIssues with Remote Desktop on Terminal Server
Hi everyone, I'm having some issues with using a terminal server that I've setup inside of Server 2019. We currently have a company with about 30-40 employees that use a VPN and remote desktop into a server that is virtually hosted (VMware) on a local server. Almost every week employees start getting stuck on the logon screen or just have a black screen and can't get into the server. I can see that they are logged in and there are no resource issues. I can log on through the VMware remote console just fine when everyone else is having issues. When this issue arises it seems to affect everyone who logs in after that but not the ones who were already in. I've tried manually booting the ones having issues, but it never fixes it. I end up doing a reboot on the server, which sometimes fixes the issue but sometimes I have to do 2-3 reboots before everyone can get back in properly. Then the server will run normally for a week or so before the same issue comes back. There is no errors in the event log as far as I can tell. Please let me know at least a direction I can look into, or what information is needed for more troubleshooting. Thanks in advanced, Devon LaVoy Systems Administrator
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