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devonlavoy
Copper Contributor
Jul 07, 2021

Issues with Remote Desktop on Terminal Server

Hi everyone,

 

I'm having some issues with using a terminal server that I've setup inside of Server 2019. We currently have a company with about 30-40 employees that use a VPN and remote desktop into a server that is virtually hosted (VMware) on a local server.

 

Almost every week employees start getting stuck on the logon screen or just have a black screen and can't get into the server. I can see that they are logged in and there are no resource issues. I can log on through the VMware remote console just fine when everyone else is having issues. When this issue arises it seems to affect everyone who logs in after that but not the ones who were already in. I've tried manually booting the ones having issues, but it never fixes it.

 

I end up doing a reboot on the server, which sometimes fixes the issue but sometimes I have to do 2-3 reboots before everyone can get back in properly. Then the server will run normally for a week or so before the same issue comes back. There is no errors in the event log as far as I can tell.

 

Please let me know at least a direction I can look into, or what information is needed for more troubleshooting.

 

Thanks in advanced,

Devon LaVoy

Systems Administrator

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