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dburnham5228's avatar
dburnham5228
Copper Contributor
Jul 01, 2020

Student machine can't see cloud printer.

Got Universal Print setup and added two printers to Universal Print no problem.  In Endpoint I have a device restriction profile to prevent students from changing anything.  When I login on the lapto...
Saurabh_Bansal's avatar
Saurabh_Bansal
Icon for Microsoft rankMicrosoft

dburnham5228 have you assigned license to the user? Sometimes it can take ~30 mins for license assignment to work. Can you check after 30 mins?

 

Have you also added user to the printer permissions in the Universal Print portal?

dburnham5228's avatar
dburnham5228
Copper Contributor
Jul 09, 2020

Saurabh_Bansal 

Thanks for the reply.  I did assign license to the one test user I have been using and was not able to see the printers.

Dan

  • Saurabh_Bansal's avatar
    Saurabh_Bansal
    Icon for Microsoft rankMicrosoft
    Jul 09, 2020

    dburnham5228 - Can you reach out to Support via Azure support portal?

    • dburnham5228's avatar
      dburnham5228
      Copper Contributor
      Jul 09, 2020

      Saurabh_Bansal 

      I will, I have one question.  In 365 should there be a Universal Print for Students.  I assigned the user to Universal Print for Faculty.  I am wondering if that is the issue.

      Dan

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