Forum Discussion

mrkitty's avatar
mrkitty
Copper Contributor
Oct 13, 2021

Slow print, many failed print jobs.

Hi So we have been using Universal Print for a few months with varied results. It sort of works, but to many times we see that printjobs can take several minutes, and often print jobs fails. Stran...
Erik_Schuiling's avatar
Erik_Schuiling
Copper Contributor
Oct 15, 2021

we are experiencing the same issue.

Since the product is out of the public preview its horrible slow. a simple testpage takes up to 3 minutes to get spooled.

We are thinking to downgrade back to the Hybrid Cloud print Solution. that worked fast ... 

  • Saurabh_Bansal's avatar
    Saurabh_Bansal
    Icon for Microsoft rankMicrosoft
    Oct 30, 2021

    Erik_Schuiling One of the factors that impact job latency is the time to upload and download documents from cloud. What is the payload size for your documents?

     

    3 minutes is large if its happening on regular basis? How busy are your printers. Currently, for a single printer on Universal Print connector jobs are processed one after another. Sometimes this can cause delay if the previous job on same printer is delayed.

     

    Last thing to check is printer status.

     

    mrkitty are you still seeing latency issues? Can you reach out to Microsoft Support if you continue to see 503s?

     

    Thanks

    Saurabh

     

    • mrkitty's avatar
      mrkitty
      Copper Contributor
      Nov 01, 2021
      I have reached out to Microsoft Support. At the moment UniversalPrint works fine, so for now our fingers are crossed that it will keep working.
      Despite the logs are still marking several errors, there is nothing to explain the slow and failing jobs we saw.
    • Erik_Schuiling's avatar
      Erik_Schuiling
      Copper Contributor
      Nov 02, 2021

      Saurabh_Bansal 

      we had raised a support request and Microsoft confirmed there was a performance issue.

      We created now multiple print queues to speed up the process.

      • radwan's avatar
        radwan
        Copper Contributor
        Feb 15, 2022
        I can only confirm the problems with the speed of the MUP. We have several customer installations with the MUP and with all installations it takes between 3-5 minutes for a normal print job (1-3 pages) until the print job is available. Since we always have uniFLOW behind the MUP as a FolowMe solution, the users hardly notice this problem, but the problem is definitely present and has nothing to do with the speed of the connection to the cloud. We would be very grateful for any ideas that could contribute to the solution.

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