Forum Discussion
Sharing Failed
Trying to get up and running on Universal Printing. Installed the connector. Added the printers. Went to the portal and it seems I have to share the printer to do anything. Attempted to share, and it errors.
- Rani_Abdellatif
Microsoft
Jeff Harlow
To get most likely causes out of the way, does the share name you chose already exist (i.e. is there another printer share with the same name)?Just setting this up, so there are no other shares in the cloud. Even entered a completely random name and it failed. I noticed someone else having that as a problem. Sadly, does not seem to be the case here. Thanks. Rani_Abdellatif
Philip_DemareeJeff Harlow Hi Jeff -
There are few issues that could be going on. Please open a Universal Print support issue through the Azure AD support portal, and we can take a look and see what is going on.
Phil
Just did that. I had to select all services as it was not in the lists which is what I looked through prior to this ticket. thanks.
Philip_Demaree Also having a sharing issue. The support link goes to Azure where I need a subscription, which this service does not use. AD support is not for this, or should we use enterprise mobility option? Office support I either don't have permissions or cannot find it.
Please be specific where to submit this. If just the hyperlink in the portal for support would work...
- Philip_Demaree
Holger Luebsen Currently, the Universal Print support options only shows up if you have an Azure AD subscription. We are working on resolving this. In the meantime you can open an Azure support case with whatever option you have, and specify that your issue needs to go to the Universal Print team.
As for the sharing issue, this is a known issue and we are currently working on getting it resolved as soon as possible. I will post here when the issue is resolved.
Phil
