Forum Discussion
Error while printing using universal print
Nope. I tried to open a ticket but the microsoft website redirected me to our local reseller who would not have much idea on a preview product.
We are looking at other options like printlogic.
This one is like other MS products very easy on paper but never works as expected.
MicrosoftChetanh - can you confirm the process you followed to open the support ticket? Did you try any of the three channels mentioned in the post earlier?
Copy-pasting the ways to file support ticket:
If you had a problem filing a case using any of the three options, please let us know.
Thanks
Saurabh
Yes, they are all ultimately referring us to the reseller of our Microsoft product who i think will have no clue on how to make this work as it is such a new product. I haven't heard back from them.
If you can help me directly then that would be awesome.
Chetanh If your support options all take you to your reseller, ask them to open a support ticket with Microsoft Azure support and reference Universal Print. That should get your case to the support team handling Universal Print issues. If you are able to open an Azure support case directly, ask to be routed to the Universal Print support team.
The only way for us to reach them is to send an email and open a ticket which i did. I dont know if they have reached out to Microsoft. I will ask them to reach out to you guys
