Error Message

Copper Contributor


When trying to register the connector I get the above error message. Any ideas how to resolve this. The error log shows this message, see below
Failed to get valid connector registration status StatusCode: 400, ReasonPhrase: 'Bad Request', Version: 1.1, Content: System.Net.Http.StreamContent, Headers:
Transfer-Encoding: chunked
x-content-type-options: nosniff
X-MSEdge-Ref: Ref A: 6E5859C42C4743B3A8F95197312EAA43 Ref B: LON21EDGE0916 Ref C: 2020-08-24T14:01:47Z
Cache-Control: no-store, must-revalidate, no-cache, max-age=0
Date: Mon, 24 Aug 2020 14:01:47 GMT
Content-Type: application/json; charset=utf-8
} {"error":"device_already_exists","error_description":"Connector device already exists. cloud_device_id: c2971fa7-71d6-40cd-8439-6fd2b8c1935d, physical_device_id: eb24976a-041b-11e8-9f29-e09d31f0c87c_area2-mdcs7lad","registration_id":"aa8a77a8-e7ac-4416-9e64-1a8419025cbf","http_status_code":400}



Thanks in advance.


2 Replies

@IanCannonier This will need further troubleshooting. Can you log a Microsoft Support ticket via:




@IanCannonier Were you able to solve this with Support? We have the same issue, maybe you have some tips. Thank you.