Develop Ineo+ 258 - Size/Media Error when using Universal Print

Hi We have setup Universal Print connector on Server 2016 and added our Develop printer. Whenever we print directly from the Server it works fine but printing via Universal Print always generates...

KurtJc
Nov 18, 2020
GCSJordan

What media size is present in the printer? A4 or letter?

I have similar issues with Canon printers, they have A4 & A3 paper. On the server with print connector the media sizes are detected by the printer driver, so they are set correctly to A4/A3.

When registering the printer the media size in UP is set to letter, I have to change it to A4. Then when printer is mapped, on the client it is still set to letter, I have to change it to A4/A3 per drawer.

Then I can print correctly.. I do not have this issue with HP universal driver or Lexmark universal driver. Even though they still are set to letter on both UP and the client, A4 prints correctly on the printer..

Jimmy_Wu

Former Employee

Nov 20, 2020

Thank-you for your feedback on this issue.

Regarding the difference between A4 vs Letter, Windows OS has built-in logic to default the paper size based on the logged in user's regional settings. For example, if the user's regional setting is one of the North American countries, then it'll set "Letter" as the default paper size. Setting the country to one outside of North America would set "A4" as the default paper size.

As yourselves noted, users can manually override this in the printer properties.

Unfortunately, changing the setting in the Universal Print online portal doesn't affect the Windows client OS behavior.

Regards,

Jimmy

KurtJc

Brass Contributor

Nov 30, 2020

Hi Jimmy, thank you for explaining.

I'm in Belgium and my printers are defaulting to letter as well. I'm currently opening a ticket with Microsoft support for this.

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Develop Ineo+ 258 - Size/Media Error when using Universal Print