Forum Discussion

VasilMichev's avatar
Jan 28, 2022

Performance is terrible

Seems like the MTC received an update overnight, and performance is now terrible. At least for me, are others seeing the same? Part of the issue might be that pagination seems to now return quite more results.

  • Allen's avatar
    Allen
    Icon for Community Manager rankCommunity Manager
    Hi all, We have managed to get the system to a stable state on the old version of the code, thanks for your patience but we wanted to use the weekend to diagnose what had happened due to the lower traffic levels at the weekend. You may some glitches for the next 30 minutes or so while caches clear etc but after that it should be business as usual
      • Harm_Veenstra's avatar
        Harm_Veenstra
        MVP

        Allen Thanks for the update, it's a lot better and the new options for sorting/selecting topics was good and hope that it will return

    • JoeUser2004's avatar
      JoeUser2004
      Bronze Contributor

      Allen 

       

      Worked well for me this morning.  Congrats !  Good job !  And thanks for keeping us informed.

      • Allen's avatar
        Allen
        Icon for Community Manager rankCommunity Manager
        Hi all,

        We have done some extensive testing with the new UI and think we have now worked out the kinks. It went live a few minutes ago and we are monitoring its performance.

        Please do let us know about anything that’s not quite right.

        Allen
  • VasilMichev  Hi

    so today it is different loading is slower (I thought it was the Windows update that caused it), so it clarified.

     

    • Allen's avatar
      Allen
      Icon for Community Manager rankCommunity Manager

      Deleted & VasilMichev 

       

      As always thank you for the feedback, we did an update yesterday to add a whole load of new features to the community. Unfortunately, one of the changes caused a resource usage spike on the backend when we moved it to our Production environment. This led our engineers to throttle the community experience, which resulted in the errors you have seen.

       

      I have been working with the engineers all day to fix the issue and we believe we are now recovering back to our usual speeds. I will be monitoring the community over the weekend to ensure there are no further issues. 

       

      Please accept my apology for any inconvienance. 

      • Deleted's avatar
        Deleted

        Allen 

        It's worth analyzing the profile synchronization, because I can now see on my dashboard, posts from the Excel Community (which I'm not in) so I think it's not indexing content correctly.

        And instead of the latest (indexes the oldest posts)

  • 1) This message appears from time to time

    Cleaned cookies and cash, doesn't help. However, I'm able to open the feed from Community Hubs or from link in email notification. That works for a while, when "unknown error" appears again.

     

    2) In the feed only new discussions are marked as unread. Not discussions with new posts as it was before.

Resources