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Riny_van_Eekelen's avatar
Riny_van_Eekelen
Platinum Contributor
Aug 18, 2021

Message counter and Pinned conversation

Two questions:  1) Although I have no unread PM's, I can't get rid of the message counter in my avatar that suggests that I do have one. Can delete all messages (incoming and outgoing), but the coun...
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Allen's avatar
Allen
Icon for Community Manager rankCommunity Manager
May 18, 2022

Riny_van_Eekelen & mathetes 

 

I can confirm the first issue your reporting, I have checked all our APIs and they show you have 1 unread message but when I ask the APIs to show me the unread message nothing shows up. I have to confess I have no idea why the system is doing that! I will escalate this to our platform engineers for investigation.

 

I am unable to duplicate the second issue Riny_van_Eekelen can you confirm if this is still an issue and the exact steps you take to make it occur?

 

All the best!

Allen

  • Riny_van_Eekelen's avatar
    Riny_van_Eekelen
    Platinum Contributor
    May 18, 2022

    Allen Thanks for the feedback. Issue 2 has been resolved, thou I can't tell why.

     

  • TCooper88's avatar
    TCooper88
    Copper Contributor
    May 18, 2022
    Could it be because of logging into login.live.com instead of microsoft and the automation on the API cant mirror the window right from the microsoft portal therefore not clearing it?
    • Allen's avatar
      Allen
      Icon for Community Manager rankCommunity Manager
      May 18, 2022

      TCooper88 

       

      Thank you for the contribution, I understand why you suggested that, but we don't mirror anything from the Microsoft Portal, even if it does look similar, the systems are insular from each other.

       

      All the best

      Allen

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