Forum Discussion
callrecords missing macAddress
Hello PANDEV
The macAddress
field in the Microsoft Graph callRecords API is used to identify the network interface of the device used in the Teams call. However, this field may often be null for various reasons, such as privacy settings, the type of device used, or the network configuration.
The macAddress
field is more likely to be populated when the call is made from a device that allows access to this information and when the network configuration does not restrict this data from being transmitted. It's also possible that certain privacy settings or policies within your organization or on the user's device may prevent the macAddress
from being shared.
To ensure that the macAddress
field is populated, you may need to:
- Check the device settings to ensure that the
macAddress
is not being masked or restricted. - Review your organization's privacy policies and network configurations to see if they allow the
macAddress
to be collected and transmitted. - Ensure that the devices used for Teams calls are compatible with the Microsoft Graph callRecords API and are capable of providing the
macAddress
.
- PANDEVApr 23, 2024Copper Contributor
Thanks Vaibhav-MSFT for your prompt reply. Is there a list of devices that are compatible with MS Teams callrecord API available ?
- Vaibhav-MSFTApr 26, 2024Microsoft
PANDEV ,
Microsoft Teams Call Records API does not provide a specific list of compatible devices. The API retrieves call records and related data from Microsoft Teams, regardless of the devices used during the calls.