Surface won't update or open Microsoft Store

[wakaguaka]

Hello community,
I have in my hands an old surface that I can't figure out why I cannot update the system nor open Microsoft Store.

Operating System: Win8.1 RT

Model: Surface 1516

I have formatted the device several times, downloaded a new copy of a "recovery drive for usb" but still nothing (SurfaceRT_BMR_10.8.17.0.zip).

Do I need to download certain patch/service pack? 

Any help is appreciated.

[#2]

Hello Wakaguaka,

Windows 8.1 and RT are discontinued, they are not around anymore, that is why you dont' get updates anymore. Also the store is closed, I believe. I am not quite sure but 8.1 was a long time ago.

Thanks,

Shawn

[#3]

Hello @Deleted ,
Thank you for the feedback. 
Checked Windows RT 8.1's lifecycle and supposely it ends in 2023.
https://docs.microsoft.com/en-us/lifecycle/products/windows-rt

Not sure if Microsoft follows these forums. if not, do you know where could I address this issue?
Maybe There is a patch or something I could do in order to open the store.
I just need Office apps synced to the cloud if possible.

[#4]

Oh I am so sorry for misleading you, I thought they ended support. I am don't know why your store is not working.

Can you contact Windows team at support.microsoft.com/contactus.

Make sure to sign in with personal account, choose get help, type talk to agent, choose windows, technical, chat

[#5 · Accepted solution]

Hi Wakaguaka,

The Windows 8.1 store has been shut down for many years including Windows 8 Mobile, Windows 8.1 Mobile, Windows 8 and 8.1 desktop.

RT Is still supported for updates and support from Microsoft,s tore is not