Surface 3 not turning on

%3CLINGO-SUB%20id%3D%22lingo-sub-304829%22%20slang%3D%22en-US%22%3ESurface%203%20not%20turning%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-304829%22%20slang%3D%22en-US%22%3E%3CP%3EHey%20guys%2C%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESo%20this%20past%20month%2C%20whenever%20I%20charged%20my%20surface%203%2C%20sometimes%20the%20light%20would%20turn%20on%20but%20it%20would%20not%20say%20charging%20on%20the%20screen%2C%20so%20I%20would%20restart%20it%20as%20an%20easy%20fix.%20However%2C%20on%20Monday%2C%20I%20restarted%20It%20to%20fix%20the%20problem%20but%20it%20shut%20down%20and%20is%20hasn't%20turned%20on%20since.%20I%20have%20pressed%20the%20power%20button%20on%20for%2030%20seconds%20and%20even%20a%20minute%2C%20but%20my%20screen%20has%20remained%20black.%20I%20have%20also%20pressed%20it%20along%20with%20the%20volume-up%20button%2C%20but%20there's%20no%20response.%20I%20have%20left%20it%20on%20charge%20for%20a%20while%20as%20well%20and%20cleaned%20the%20power%20cord%20outlets.%20Let%20me%20know%20what%20you%20guys%20think%20I%20should%20do.%26nbsp%3B%3C%2FP%3E%3CP%3EAlso%2C%20I've%20called%20Microsoft%20several%20times%20but%20they've%20been%20no%20help%20at%20all.%20I'm%20super%20frustrated.%20I%20just%20need%20the%20surface%20to%20turn%20back%20on%20so%20I%20can%20retrieve%20my%20Microsoft%20documents%2C%20as%20they%20are%20very%20important%20and%20they%20are%20not%20on%20my%20one%20drive%2C%20only%20my%20pictures%20are.%20I%20just%20need%20my%20Microsoft%20documents%20and%20downloads%20back.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Visitor

Hey guys, 

 

So this past month, whenever I charged my surface 3, sometimes the light would turn on but it would not say charging on the screen, so I would restart it as an easy fix. However, on Monday, I restarted It to fix the problem but it shut down and is hasn't turned on since. I have pressed the power button on for 30 seconds and even a minute, but my screen has remained black. I have also pressed it along with the volume-up button, but there's no response. I have left it on charge for a while as well and cleaned the power cord outlets. Let me know what you guys think I should do. 

Also, I've called Microsoft several times but they've been no help at all. I'm super frustrated. I just need the surface to turn back on so I can retrieve my Microsoft documents, as they are very important and they are not on my one drive, only my pictures are. I just need my Microsoft documents and downloads back. 

0 Replies