ARC Mouse connection lost

Hans Schillemans
Occasional Contributor

Hi There,


Yesterday my ARC mouse lost connection with my Surface Pro 4. I tried the following to re-connect the mouse again:

  • Removed the Mouse from Bluetooth and other device;
  • Removed the mouse form devices;
  • Removed and reinstalled the bluetooth drivers;

It is remarkable that the ARC Mouse and Surface pen appears in other device instead of Mouse,keyboard and pen.

Some system information: Windows 10 Pro, version 1703, build 15063.296.

Do you have any suggestion to slove this problem?

Many thanks in advance.

2 Replies
Me too. as well as a few users of mine

Eventually I reinstalled the Surface to factory default......

Problem "solved".