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naimc
Copper Contributor
Nov 18, 2022

Surface Laptop 4 and Pro 8, with network unlock + dock1 = 30 reboot delay (freeze)

We have had a fleet of Surface LP2 and Pro 6 for years configured with SEMM , Network Unlock - TPM and PIN protection.  The network unlock has worked well.  

When we introduced Laptop 4 and Pro 8, we realized they started freezing after a restart in our MECM Task sequence, at the step where we install the Microsoft driver packs.   The "freeze" only occurs on a warm restart. Not a power off / on.

The Surface stays on the MS UEFI logo. If left in this state, it turns out the Surface will prompt for a PIN but very slowly, it takes between 15 to 20 minutes for the Surface to slowly draw the screen, Its feels like the CPU is operating at 1 cycle per second.

This sequence of images was taken over a 15 to 20 min period.

Picture of the device here : https://imgur.com/f9NKJgQh.png

 

when the device finally gets to the pin prompt, it will start normally if the pin is entered. 

For the average users the device is frozen, no one expects a restart and pin prompt to take 15 to 20 minutes.

The same LP4 and Pro 8's work without any issue when connected to a dock 2.  We have an order for hundreds of dock 2 that has been back order for a few months. 



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