Jul 13 2021 03:26 PM
HELP!
As part of a new job, I inherited management of some Surface Hub V1s A couple of them needed to be reset because it lost trust to the domain. When I reset it (multiple tries), I give it a device name and sign in with Exchange account that it was using before (which works if I login via browser so account is OK). When it tries to fire up Teams, I get an AUTH0006 error, Device credentials could not be retrieved. It also is unable to see its schedule from Exchange. I have another Surface Hub V1 that reset the same way and everything is fine on it. I looked up the two accounts associated in Azure Active Directory/Devices and compared the reported devices for them and found two major differences:
I also checked the sign ins for the failing unit's account, the account shows successful logins for:
What am I missing?
TIA
John R
Dec 29 2021 07:43 AM
Jan 05 2022 09:10 AM
Jan 16 2022 10:07 AM - edited Jan 16 2022 10:10 AM
@John_R007"The name appears in AAD as SH-<string of numbers> instead of the device name"
I have come across this issue while joining devices and this happens because the person joining the device didn't have sufficient licenses assigned.
Please check SH-<string of numbers> where the string of numbers is the serial number of the Hub. In my situation assigning the Enterprise Mobility + Security E3 resolved my issue
@PStafford Please check if this fix your problem as well otherwise provide more details