Forum Discussion

Copper Contributor

Dec 10, 2018

Surface Hub Infinite Loop

As of this morning all of our Surface Hubs that were on Fast Ring are entering an infinite loop starting with "Getting ready for the next session" which happens for about 30 seconds and then it reboo...

Steve Ens

Brass Contributor

Jan 06, 2021

It takes some time, but it does complete. Sorry it was a while ago when this happened to me, but it does work.

changwangfua

johnnyhave

Copper Contributor

Sep 13, 2022

Steve Ens

Our 501c3 was donated a Surface Hub and we are trying to Reset to original. No Bitlocker key.

We have done the 3x off / on and we get a BitLocker screen requesting a recovery key.

(Also when we click continue ...we go into the infamous loop...)

How to get one? or bypass?

cezarcretu
Microsoft
Sep 14, 2022
Hello,

You can use the SHRT to re-image the SSD as described here: https://docs.microsoft.com/en-us/surface-hub/surface-hub-recovery-tool

All the best,
Cezar
- johnnyhave
  Copper Contributor
  Sep 14, 2022
  cezarcretu
  We do not have a key and are not admins.
  If we purchase a new SSD does it come with a recovery key?
  - Steve Ens
    Brass Contributor
    Sep 14, 2022
    Hey johnnyhave - just use the tool that Cezar provided with the link, that will take care of you.