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JustinJackson's avatar
JustinJackson
Copper Contributor
Dec 10, 2018

Surface Hub Infinite Loop

As of this morning all of our Surface Hubs that were on Fast Ring are entering an infinite loop starting with "Getting ready for the next session" which happens for about 30 seconds and then it reboo...
Ian_Pearshouse's avatar
Ian_Pearshouse
Copper Contributor

Hi Cezar

Any update on this issue? Back after the break and need to know if I need to reset the hub or if the fix is now available.

Thanks.

cezarcretu's avatar
cezarcretu
Icon for Microsoft rankMicrosoft
Jan 03, 2019

Hi Ian,

 

No updates on this so far as the fi has been put on hold until after the holidays. Hopefully we will have more information on this next week.

 

Thanks,

Cezar

  • Asif Kazi's avatar
    Asif Kazi
    Copper Contributor
    Jan 24, 2020

    cezarcretu Just checking to see if we have any update on this issue? Not sure if this is the same but on one of our Surface Hub 2S, every time we use an HDMI connection to screen share, we get the message 'Getting Ready for the Next Session'.

    • cezarcretu's avatar
      cezarcretu
      Icon for Microsoft rankMicrosoft
      Jan 27, 2020
      Most likely these are not related. PLease open a case to look into this

      Thank you
      Cezar

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