Forum Discussion
Surface Hub Infinite Loop
As of this morning all of our Surface Hubs that were on Fast Ring are entering an infinite loop starting with "Getting ready for the next session" which happens for about 30 seconds and then it reboo...
cezarcretu
Microsoft
MicrosoftYou can do the 3 rocker switch procedure to reset it.
https://docs.microsoft.com/en-us/surface-hub/device-reset-surface-hub#recover-a-locked-surface-hub
There is a known issue that is affecting all Insider Preview devices. This is still under investigation and until we have a fix, please reset the devices.
Thanks for that...I found that "fix" on Friday. Please post an update if there is one.
Hi Cezar
Any update on this issue? Back after the break and need to know if I need to reset the hub or if the fix is now available.
Thanks.
I booted the Hub into safe mode and did a reset.
- cezarcretu
Hi Ian,
No updates on this so far as the fi has been put on hold until after the holidays. Hopefully we will have more information on this next week.
Thanks,
Cezar
cezarcretu Just checking to see if we have any update on this issue? Not sure if this is the same but on one of our Surface Hub 2S, every time we use an HDMI connection to screen share, we get the message 'Getting Ready for the Next Session'.
