Forum Discussion

Copper Contributor

Dec 10, 2018

Surface Hub Infinite Loop

As of this morning all of our Surface Hubs that were on Fast Ring are entering an infinite loop starting with "Getting ready for the next session" which happens for about 30 seconds and then it reboo...

changwangfua

Copper Contributor

Jan 06, 2021

HI, how long was your installation process? I've managed to install the latest update (https://docs.microsoft.com/en-us/surface-hub/surface-hub-2020-update) and now I'm still waiting for it to complete, the surface hub is still on the "Getting ready for the next session" window. Any suggestions pleasestickeltech

Steve Ens

Brass Contributor

Jan 06, 2021

It takes some time, but it does complete. Sorry it was a while ago when this happened to me, but it does work.

changwangfua

johnnyhave
Copper Contributor
Sep 13, 2022
Steve Ens
Our 501c3 was donated a Surface Hub and we are trying to Reset to original. No Bitlocker key.
We have done the 3x off / on and we get a BitLocker screen requesting a recovery key.
(Also when we click continue ...we go into the infamous loop...)

How to get one? or bypass?
- cezarcretu
  Microsoft
  Sep 14, 2022
  Hello,
  
  You can use the SHRT to re-image the SSD as described here: https://docs.microsoft.com/en-us/surface-hub/surface-hub-recovery-tool
  
  All the best,
  Cezar
  - johnnyhave
    Copper Contributor
    Sep 14, 2022
    cezarcretu
    We do not have a key and are not admins.
    If we purchase a new SSD does it come with a recovery key?
changwangfua
Copper Contributor
Jan 06, 2021
Thanks, Steve.
Initially, I didn't have the infinite loop issue I only restore my Hub in order to get the chromium version update on Microsoft edge browser. Thanks for getting back.
Cheers