Surface Hub 2s Microsoft Teams Error code caa 90014


Hi all,


Anyone in here encounter this Microsoft Teams problem on your Surface Hub after performed Windows update on 24th Nov 2021. Any idea what happened? I have tried to recovery the Surface Hub, but fail to get rip off this issue. And I tried to use other device account on the Surface Hub, and nothing change. If anyone here resolved this issue, please help. Thank you very much.



3 Replies

Hello @AnthonyTse0137,

Can you try to reconfigure the device account on the device?


Thank you,


I have the same error after KB5004198, KB5004199, KB5004196


Edit: I checked Azure AD sign-ins and found that the password expired. After setting it to never expire and Hub restart, it worked again.


Set-MsolUser -UserPrincipalName $UPN -PasswordNeverExpires $true

Check the time - is it wrong by even just a few minutes? If yes - that's your issue