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Tee Meng Jonathan Koh's avatar
Tee Meng Jonathan Koh
Copper Contributor
Jan 11, 2020

Surface Hub 2 - Problem with Microsoft Teams

Hi We have been the surface hub 2 with Microsoft Teams for 2 months and it can't load the MS Teams suddenly in the afternoon. Thought there is files corruption after using it a day ago. Therefore, ha...
Mike Shivtorov's avatar
Mike Shivtorov
Copper Contributor
Jan 14, 2020

cezarcretu , i'm also waiting for a status update from you 😉

cezarcretu's avatar
cezarcretu
Icon for Microsoft rankMicrosoft
Jan 14, 2020

Hello everyone,

 

Issue has been mitigated. Please test and confirm

 

Thank you,

Cezar

  • Amobi_N's avatar
    Amobi_N
    Copper Contributor
    Jun 17, 2021
    Hi Cezar,
    I will like to know how this is resolved as i have a MS surface hub 2S and i have same issue with same.
    Kindly assist.
    • cezarcretu's avatar
      cezarcretu
      Icon for Microsoft rankMicrosoft
      Jun 17, 2021

      Hello Amobi_N,

       

      You might get the same behavior for different reasons like incorrect account configuration, Conditional Access, MFA, network and so on. If your account is hosted online, you should be able to search for the user and select Sign-Ins and then check the sign-in error. 

      If you still need help, I recommend you open a support request and we can help

       

      Best regards,

      Cezar

       

       

  • alankinane485's avatar
    alankinane485
    Copper Contributor
    Jan 14, 2020
    Hi Cezar, I also have a Surface Hub 1 with the same issue. I had not installed MsTeams on it previously but now I have and so far this is still experiencing the same issue with Teams opening but just displaying the grey background and nothing else. Is there anything I need to do on my side to resolve the issue?
    • cezarcretu's avatar
      cezarcretu
      Icon for Microsoft rankMicrosoft
      Jan 14, 2020

      Hi alankinane485 

      This issue is now confirmed as resolved. Your issue might be related to something else like conditional access, account configuration, network and so on. I suggest opening a case if you are still having issues

       

      Thank you

      Cezar

       

      • alankinane485's avatar
        alankinane485
        Copper Contributor
        Jan 14, 2020
        Hi Cezar,

        It looks like the Teams for SurfaceHub app does not support modern authentication. Mine has stopped working again. I had originally excluded the account from MFA whilst setting up my Surface Hub but now that I've enabled MFA on the account it is not working again. Seems to work again once I exclude the account and restart the surface hub.

        We are contractually obliged by Microsoft to have all of our tenant accounts protected by MFA so we are completely stuck now. We can use the browser based version of Teams as a workaround but this not a great experience for the users to have to do this.

        These two threads explain the situation so it seems Microsoft is aware of this but still has no solution.

        https://www.microsoftpartnercommunity.com/t5/Multi-Factor-Authentication-MFA/The-new-MFA-for-Partners-requirements-what-will-that-do-to-our/td-p/11161/page/2

        https://www.microsoftpartnercommunity.com/t5/Multi-Factor-Authentication-MFA/Microsoft-Surface-Hub-and-MFA-Security-Defaults/td-p/14714
  • alankinane485's avatar
    alankinane485
    Copper Contributor
    Jan 14, 2020
    Yes, the issue is resolved for me now. Thank-you.

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