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AusSupport180's avatar
AusSupport180
Brass Contributor
Apr 14, 2021

SH1 Error retrieving scheduled meetings when login

Hi,   We have a few surface hubs in the office. When a user signing in to view their calendar, they cannot view meeting entries and display an error retrieving scheduled meetings.     
cezarcretu's avatar
cezarcretu
Icon for Microsoft rankMicrosoft
Apr 14, 2021

Hello AusSupport180 ,

 

The process relies on Graph Explorer - Microsoft Graph to pull a user's scheduled meetings. This only works if the mailbox is hosted in O365.

If the users mailboxes are hosted online, can you ask them to login to Graph Explorer - Microsoft Graph and run "my events for the next week" under Outlook Calendar? Check if there are any differences from a desktop vs Surface Hub Edge browser.

 

Thank you,

Cezar

  • aussupport's avatar
    aussupport
    Brass Contributor
    Apr 15, 2021
    Hi Cezar,

    I did on my computer with that user and no issues with Graph Explorer. Do I need to run this from SH as well?

    This is not happening all the time. Same surface hub at the same time someone else can logging and can retrieve the calendar successfully?
    • cezarcretu's avatar
      cezarcretu
      Icon for Microsoft rankMicrosoft
      Apr 15, 2021
      Hello,

      So only specific users are not able to retrieve the calendar from the Surface Hub or does it work intermittently for them?

      Thank you,
      Cezar
      • aussupport's avatar
        aussupport
        Brass Contributor
        Apr 21, 2021
        Work Intermittently. I’ll run Graphs Explore on Surface hub check let you know.

        Is there any event or log to find this ?

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