How to configure a Surface Hub 2S with Teams and Exchange 2019 on premise

Hellocezarcretu,

Thank you for your reply.

Our IT service provider opened a ticket with Microsoft, but after several weeks, the Surface Hubs are still not easily usable.

We have a Logitech Rally + Touch for Microsoft Teams videoconference system that also runs a Windows 10 IoT, and this device works: it shows the meeting list on the tablet, and when we click on a meeting, it connects in Teams. So it should not be impossible to have a Surface Hub 2S that works with an Exchange 2019 on-premise and Microsoft Teams! Even if we deactivated Sharepoint Online and Onedrive for all accounts for security reasons.

I installed the Surface Hubs by joining our internal AD, and the administrators are the group “domain admins”. I tried to initiate by joining Azure AD, but it blocked the installation, I had to reinit the Surface Hub with a USB key image.

I mainly followed the procedure you linked. Adding the correct https://server.fqdn/Microsoft-Server-ActiveSync in the configuration of the account in the Surface Hub settings allowed to invite users from Teams in the Surface Hub.

Here are more details of our problem:

• In Microsoft 365 admin center, there are 2 user accounts that were converted in room accounts for the Surface Hubs. They still appear in the user list, not in rooms. They have a Office 365 E3 license, with these options checked: Microsoft 365 Apps for enterprise, Microsoft search, Microsoft Teams and Skype Enterprise Online :
  
• In Exchange 2019 on-premise, they appear as rooms:
  
• When I create a Teams meeting in Outlook, I add the Surface Hub as participant and as room (if I only add the Surface as a room, it doesn’t create any entry in the calendar):
  
• This meeting appears after some seconds on the Surface welcome screen:
  
• If I click on this meeting on the Surface, it just opens Teams and the whiteboard, but it doesn’t join the meeting:
  
• If I click on the Windows menu icon, it shows again the meeting, but if I click on it, it does nothing:
  
• The only way to use the Surface Hub in a meeting is to click on the participants in Teams on a PC and to click on “Request to join”:
  
• Then it opens a pop-up on the Surface with a ringing sound where we can accept the invite, or sometimes it just appears in the notifications of the Surface without sound:
  

Could it be useful to subscribe to the Insiders program to install the Windows 10 IoT 2020 Update on the Surface Hubs?