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Andrea_Ragadini's avatar
Andrea_Ragadini
Copper Contributor
Apr 16, 2024
Solved

Help Surface Hub 3 Smart Cam Auto-frame

Hi Everyone,   I am new to the Tech Community and I'm reaching out to seek some insights regarding an issue we've encountered with the Surface Hub 3 Smart Cam. We've noticed that when using the cam...
Surface Hub 3
  • Joey2K's avatar
    Joey2K
    Apr 17, 2024
    Hi Andrea,
    I could not reproduce this behavior on the Surface Hub 3. However, I have also noticed it on the Surface Hub 2 with MTR-W.

    I recommend opening a support case with Microsoft.
    https://support.serviceshub.microsoft.com/supportforbusiness/
Andrea_Ragadini's avatar
Andrea_Ragadini
Copper Contributor
Apr 18, 2024
Hi Joey,

I'll test it again with both the Surface Hub 3 and the Surface Hub 2S with the MTR-W Update that we have and i'll get back to you with the results.

If it persists i will open a support case as you suggested.

Thanks again.
MrNick's avatar
MrNick
Iron Contributor
May 30, 2024

Andrea_Ragadini I have the same issue on an updated surface 2s.  Our management team are not happy. 

 

What did Microsoft say?   I'm being asked to downgrade 😥

  • Andrea_Ragadini's avatar
    Andrea_Ragadini
    Copper Contributor
    May 30, 2024
    Hi MrNick since then I have found that on W11 the Smart AI Cam has Auto-Focus disabled as default, if you enable it from the camera settings inside W11 it goes back to work as intended even though on MTR the auto focus is really slow sometimes, on W11 works flawlessly.

    Hope it helps.
    • MrNick's avatar
      MrNick
      Iron Contributor
      Jun 14, 2024

      HiAndrea_Ragadini 

       

      This worked once, but on reboot its reverted to framing not working.  I think our friends in Microsoft broke this badly.  We are being recommended to downgrade 😞

       

      Did you have any further updates / case reference I can push them on.  They are trying to say this isnt a bug.

       

      • Andrea_Ragadini's avatar
        Andrea_Ragadini
        Copper Contributor
        Jun 17, 2024

        Hi MrNick

         

        I think our surface hubs keep the setting even when rebooted, although I'm not in office right now and I'm not 100% shure.

         

        We have found that sometimes physically removing the Cam from the hub resets the setting altough it doesn't happen everytime.

         

        I'll try to get back to you as soon as I can test it.

         

         

         

         

         

         

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