Display Issues with Surface Hub 2S

Copper Contributor

Hi all,

 

Noticing something weird with Surface Hub 2S devices within a network, where randomly they will have a display driver or weird crash that then makes it looks like the below picture. Has anyone seen this happen with Surface Hubs? specifically if they are then mirrored to an external monitor (so we can see content from the Hub on 2 displays).


SHUB_Display_Issue.jpg

 

We've had a case open with Microsoft TAC for quite some time, but they cannot seem to reproduce the issue or tell us what's happening.

 

If anyone has seen this before or has any helpful tips to diagnose or anything, please advise.

 

Lyndon

1 Reply
I would suggest you do a bare metal recovery https://learn.microsoft.com/en-us/surface-hub/surface-hub-2s-recover-reset#recover-surface-hub-2s-by...

If that does not work, then create a support ticket with Microsoft