Apr 18 2020 03:44 AM
Apr 18 2020 03:44 AM
Hi, I need urgent support in relation to the following problem: Mac Book Pro macOS Catalina 10.15.4 does not detect microphone for calls with Skype for business. In the system preferences, the checkbox for Skype for business does not appear under the microphone (it appears for the camera that works regularly). Please let me know how to solve the problem...Thanks
Apr 22 2020 04:44 AM
Apr 22 2020 04:57 AM
Apr 22 2020 11:51 AM
Apr 22 2020 06:03 PMSolution
@Ciarlino82 Check FabianoGoncalves solution on Sep 25, 2019 at 4:16 AM in the following link:
It worked for me with Mac Book Pro macOS Catalina a few minutes ago.
Apr 22 2020 11:27 PM
Is there any other work around? Basically I haven't done techy stuff for years and would prefer to use a standard solution as opposed to start changing settings through the back door
Apr 23 2020 08:13 AM - edited Apr 23 2020 02:52 PM
Same exact issue with my new Catalina Mac. Have done clean reinstalls of SfB. Teams works fine...
Apr 23 2020 02:46 PM - edited Apr 23 2020 02:48 PM
The solution on that page is to restart SfB. Not a fix.
Apr 23 2020 08:22 PM
Apr 23 2020 11:49 PM
Here's potentially an easier solution.
1. shut down SfB
2. in your privacy settings, remove / uncheck Skype for Business under Camera.
3. start SfB
4. you should get a prompt to allow camera and mic. Accept.
5. go back to privacy settings and check / confirm that Skype for Business shows up in BOTH Camera and Microphone
Apr 24 2020 04:29 AM
@kennethkli Hello, that does not help. Same Problem. I reinstalled Catalina on my Mac and installed SfB...runs into the game problem. Microphone does not appear in the safety list to give access.
Apr 25 2020 02:46 AM
This is a good way to solve this issue. It works for me. The issue seems to be a conflict between SFB and MacOS.
May 09 2020 09:32 AM
May 09 2020 09:56 AM
May 30 2020 09:48 PM
For those not wanting to mess with deep parameters of the operating system (surely not recommended) here is a solution I got from MS US what works. The problem was that I had installed SfB from the regular MS website. Instead, when one is an Office365 user, one must install the SfB from there.
This removes the old (website) SfB and installs the SfB from Office 365:
Now it works !
Jun 01 2020 01:03 AM
@Michael_S4949 , Thanks you so much , this solution works wonderfully - one clarification though, to be able to download Skype for Business one has to sign in to corporate Office 365 account and not a private one. Luckily I have access to both account options.
If one is invited to a Skype for business call as a visitor or private person, this solution will not work as the install office options do not give a SfB download option.
Many thanks again Michael.