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Scott Schreier's avatar
Scott Schreier
Copper Contributor
Dec 30, 2016

AA finds my user in the directory but can't reach user

When I call my AA I successfully locate the user I want to reach via dial by name. AA says it is re-directing to them and then reports error that couldn't find the user. All of my users are Skype users, not all have cloud PBX and even fewer have PSTN domestic calling. Those with PSTN domestic calling enabled work fine.I was hopeful that I would be able forward to whatever phone number the user has listed in their directory entry. What are actual requirements for AA to work?

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4 Replies

  • Mohamad Saleem's avatar
    Mohamad Saleem
    Icon for Microsoft rankMicrosoft
    Jan 17, 2017
    Hi Scott, OrgAA can connect to SfB online user even without PSTN Calling license assigned to that user. Call forward to a phone number needs the calling license.
    • Scott Schreier's avatar
      Scott Schreier
      Copper Contributor
      Jan 31, 2017

      Saleem, thanks for your reply. Unfortunately, it won't forward to a user unless their presence is "available" in SFB, or at least this is how it is playing out for me. Any thoughts on how to get around this issue. This is akin to not being able to send someone an email unless they're logged into Outlook.

      • Mohamad Saleem's avatar
        Mohamad Saleem
        Icon for Microsoft rankMicrosoft
        Jan 31, 2017

        Hi Scott, do you like to forward the call to user's phone if they are offline ? could you elaborate your senario please?

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