Forum Discussion
AA finds my user in the directory but can't reach user
When I call my AA I successfully locate the user I want to reach via dial by name. AA says it is re-directing to them and then reports error that couldn't find the user. All of my users are Skype use...
Saleem, thanks for your reply. Unfortunately, it won't forward to a user unless their presence is "available" in SFB, or at least this is how it is playing out for me. Any thoughts on how to get around this issue. This is akin to not being able to send someone an email unless they're logged into Outlook.
Mohamad Saleem
Microsoft
MicrosoftHi Scott, do you like to forward the call to user's phone if they are offline ? could you elaborate your senario please?