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Ben Killoy's avatar
Ben Killoy
Brass Contributor
Oct 26, 2016

Screen sharing lag

We have been using S4B for almost year and we have always been frustrated by a lag in screen sharing transitions.

 

We see it a lot of problems with power point desktop sharing where it can take 30 seconds for a slide to change

 

We use Skype for Business online 

 

We are sharing the desktop to present

6 Replies

  • I'm glad (well not really, I guess) we're not the only ones who see this issue.  Shutting things off like VBSS and hardware acceleration isn't really a good option since those things are beneficial to most of our users.  I recently moved application sharing to its own QoS DSCP tag (AF31) and that seems to have helped, but we still get random reports of this happening.

  • Nico Weber's avatar
    Nico Weber
    Brass Contributor

    We have solved it by disabling VBSS for Conferences. 

     

    More information you can read here:

    https://finoon.com/skype-for-business-online-sharing-delay/

  • Brian Payst's avatar
    Brian Payst
    Brass Contributor

    We have had this issue as well and https://support.microsoft.com/en-us/kb/2768648s has made a significant improvement for a number of our users, resolving the issue for them. We're actually rolling that fix out to everyone via a registry key as it appears to address what had become a common complaint.

    • Venkat Krishnamoorthy's avatar
      Venkat Krishnamoorthy
      Copper Contributor

      Thanks for all the replies. It appears turning off hardware acceleration is working.

       

      Microsoft should really put a notice out to customers. We have opened several tickets in the past and spent hours debugging but the issue is not consistent making it quite frustrating.

  • Hi Ben Killoy - Have you talked with support to make sure there isn't something wrong?  If you haven't yet, I would suggest you reach out to them, first.  This sounds like a frustrating experience & they might be able to help you troubleshoot.  That's not a normal experience.

     

    If you are sharing slides, I would recommend loading them into the meeting rather than sharing them - you can see thumbnail previews when presenting, too. 

     

    Maybe the community can share some best practices they've encountered when desktop sharing like making sure you are on a wired connection rather than wireless...

     

    Thanks!

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