Forum Discussion
Cloud PBX only uses G711 codec on Polycom, can't change to anything else
Our users are complaining that calls using Polycom VVX 501 phones (with the latest firmware, 5.6.0.17325) sound much worse than calls through the desktop Skype app. We're not 100% sure how to debugg ...
Based on the following screen grab (sandbox feature at the moment, NOT on GA code), they will:
Whoa; cool find!
Still odd that we can't call using anything but G.711 (and that the PrioritizedCodecsList preference for G.722 is essentially ignored).
Just updating this thread; we still can't get our Polycoms to use any codec other than G.711; and our users are complaining a lot about poor call quality.
Has anyone been able to get the PrioritizedCodecsList to work (that is, to prefer G.722, or use any other codec?)?