hi, I was installing the latest CCE 1.4.1, and encountered some errors during "Step 13: SetupSfb-Edge". I retried few times, and still similar errors. What could cause this? I attached a screenshot of the error. Please help.Thank you.

hi, It seems to be caused by the first error in the previous screenshot, which is the execution of the ../setup.exe /BootStrap. Hope there is a workaround/fix for this. Thanks. Installing %SYSTEMROOT%\system32\wusa.exe("C:\ProgramData\Microsoft\Skype for Business Server\Deployment\cache\6.0.9319.0\Windows8-RT-KB2858668-v3-x64.msu" /quiet /norestart)...failure code 5NotSpecified: (:String) [], RemoteException + CategoryInfo : NotSpecified: (:String) [], RemoteException + FullyQualifiedErrorId : NativeCommandError + PSComputerName : 192.168.213.5NotSpecified: (:) [], RemoteExceptionError encountered: Prerequisite installation failed: KB2858668InstalledLog file was: %TEMP%\Bootstrap-CsMachine-[2017_01_07][16_21_01].htmlThe MSI Bootstrapper returned error code 102, log file location: C:\Users\CceService\AppData\Local\Temp\

Hi Khoon, glad you don't have an issue now. Which version of Windows server do you use? Did you run the Windows update before trying to install Cloud Connector? Just trying to understand why https://support.microsoft.com/en-us/kb/2858668 wasn't installed and what do we need to change to make sure this will not happen again

hi Nokolay, Once it got problem with KB2858668, the CCE installation steps abort and failed. What i did is like this: (1) My host is installed with Standard Evaluation 2012r2, which i activated. I manually perform windows update on host.(2) Follow the steps of CCE installation, and i got an ISO of Standard Evaluation 2012r2 because I not sure how to get the one without Eval. Later in the CCE powershell scripts, I have to edit some comparison to ServerStandardEval.(3) During the preparation of the base VM, it just stop at the Window update portion, I have to go inside the VM and run the "update.ps1". After which, it is ok.(4) Later on at step 13, i encounter this kb2858668 problem. Did you have similar issues?Thanks.

Hi Khoon, Thank you for this background. No, we don't have similar problem reported. However, note we only support Windows Server Datacenter Edition 2012 as an OS for the host machine. To activate and manage the VMs during the deployment we need Datacenter at the moment. Using of Standard edition can cuse different issues including this one.

Thanks, understood, just sad that Window standard can't be used. It would save on licenses cost. 2 Windows standard license VS 1 datacenter.

CCE 1.4.1 installation - RTCSRV not found or not running

13 Replies

Khoon Yong Chua
Brass Contributor
Jan 07, 2017
hi,

It seems to be caused by the first error in the previous screenshot, which is the execution of the ../setup.exe /BootStrap. Hope there is a workaround/fix for this.   Thanks.

Installing %SYSTEMROOT%\system32\wusa.exe("C:\ProgramData\Microsoft\Skype for Business Server\Deployment\cache\6.0.9319
.0\Windows8-RT-KB2858668-v3-x64.msu" /quiet /norestart)...failure code 5
NotSpecified: (:String) [], RemoteException
    + CategoryInfo          : NotSpecified: (:String) [], RemoteException
    + FullyQualifiedErrorId : NativeCommandError
    + PSComputerName        : 192.168.213.5

NotSpecified: (:) [], RemoteException
Error encountered: Prerequisite installation failed: KB2858668Installed
Log file was: %TEMP%\Bootstrap-CsMachine-[2017_01_07][16_21_01].html
The MSI Bootstrapper returned error code 102, log file location: C:\Users\CceService\AppData\Local\Temp\
- Nikolay Muravlyannikov
  Microsoft
  Jan 10, 2017
  Hi Khoon, glad you don't have an issue now. Which version of Windows server do you use? Did you run the Windows update before trying to install Cloud Connector? Just trying to understand why https://support.microsoft.com/en-us/kb/2858668 wasn't installed and what do we need to change to make sure this will not happen again
  - Khoon Yong Chua
    Brass Contributor
    Jan 10, 2017
    hi Nokolay,
    
    Once it got problem with KB2858668, the CCE installation steps abort and failed.
    
    What i did is like this:
    
    (1) My host is installed with Standard Evaluation 2012r2, which i activated. I manually perform windows update on host.
    (2) Follow the steps of CCE installation, and i got an ISO of Standard Evaluation 2012r2 because I not sure how to get the one without Eval. Later in the CCE powershell scripts, I have to edit some comparison to ServerStandardEval.
    (3) During the preparation of the base VM, it just stop at the Window update portion, I have to go inside the VM and run the "update.ps1". After which, it is ok.
    (4) Later on at step 13, i encounter this kb2858668 problem.
    
    Did you have similar issues?
    Thanks.

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CCE 1.4.1 installation - RTCSRV not found or not running