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Khoon Yong Chua's avatar
Khoon Yong Chua
Brass Contributor
Jan 06, 2017

CCE 1.4.1 installation - RTCSRV not found or not running

hi,   I was installing the latest CCE 1.4.1, and encountered some errors during "Step 13: SetupSfb-Edge".  I retried few times, and still similar errors.  What could cause this?   I attached a sc...
Cloud PBX
Khoon Yong Chua's avatar
Khoon Yong Chua
Brass Contributor
Jan 07, 2017

hi,

 

It seems to be caused by the first error in the previous screenshot, which is the execution of the ../setup.exe /BootStrap.  Hope there is a workaround/fix for this.   Thanks.

 

Installing %SYSTEMROOT%\system32\wusa.exe("C:\ProgramData\Microsoft\Skype for Business Server\Deployment\cache\6.0.9319
.0\Windows8-RT-KB2858668-v3-x64.msu" /quiet /norestart)...failure code 5
NotSpecified: (:String) [], RemoteException
    + CategoryInfo          : NotSpecified: (:String) [], RemoteException
    + FullyQualifiedErrorId : NativeCommandError
    + PSComputerName        : 192.168.213.5

NotSpecified: (:) [], RemoteException
Error encountered: Prerequisite installation failed: KB2858668Installed
Log file was: %TEMP%\Bootstrap-CsMachine-[2017_01_07][16_21_01].html
The MSI Bootstrapper returned error code 102, log file location: C:\Users\CceService\AppData\Local\Temp\

 

  • Nikolay Muravlyannikov's avatar
    Nikolay Muravlyannikov
    Icon for Microsoft rankMicrosoft
    Jan 10, 2017

    Hi Khoon, glad you don't have an issue now. Which version of Windows server do you use? Did you run the Windows update before trying to install Cloud Connector? Just trying to understand why https://support.microsoft.com/en-us/kb/2858668 wasn't installed and what do we need to change to make sure this will not happen again

    • Khoon Yong Chua's avatar
      Khoon Yong Chua
      Brass Contributor
      Jan 10, 2017

      hi Nokolay,

       

      Once it got problem with KB2858668, the CCE installation steps abort and failed.

       

      What i did is like this:

       

      (1) My host is installed with Standard Evaluation 2012r2, which i activated.  I manually perform windows update on host.

      (2) Follow the steps of CCE installation, and i got an ISO of Standard Evaluation 2012r2 because I not sure how to get the one without Eval.  Later in the CCE powershell scripts, I have to edit some comparison to ServerStandardEval.

      (3) During the preparation of the base VM, it just stop at the Window update portion, I have to go inside the VM and run the "update.ps1".  After which, it is ok.

      (4) Later on at step 13, i encounter this kb2858668 problem.

       

      Did you have similar issues?

      Thanks.

      • Nikolay Muravlyannikov's avatar
        Nikolay Muravlyannikov
        Icon for Microsoft rankMicrosoft
        Jan 10, 2017

        Hi Khoon,

        Thank you for this background. No, we don't have similar problem reported. However, note we only support Windows Server Datacenter Edition 2012 as an OS for the host machine. To activate and manage the VMs during the deployment we need Datacenter at the moment.

        Using of Standard edition can cuse different issues including this one.