Forum Discussion
Call Queues not working; no agents phones ring
We're deploying S4B, but find that our Call Queues simply don't work. We've set up some; they look great via the web interface and via Get-CsHuntGroup -- but when dialed, none of the users phones ring.
- All the phones ring if dialed individually, or routed to individually via Auto Attendant.
- All the users are E3 / S4B / PSTN licensed.
- The Call Queues have been set up for>48 hours
Has anyone else had this issue? Any pointers on debugging?
4 Replies
What kind of phones are they? I ask because I recently moved our small company to SfB Online. We originally bought Yealink phones, and they did not ring with Call Queues.
I ended up having to create an account that assigned delegates and using the team ring function. But that's not practical in a large office.
We ended up returning the Yealink phones for separate reasons, and purchased Polycom. They seem to work with the Call Queue functionality.
They're Polycom VVX 501s;
We eventually got this fixed with a support ticket. Nothing was wrong on our end, things just required support to do some unclear debugging. (Ticket #6459528)
We've been generally very disappointed by the service. Outbound caller ID hasn't worked either, despite being correctly configured by Set-CsCallingLineIdentity. (Ticket #6477472)
- Ah interesting. We switched to the VVX 501s and have been having pretty good luck with them.
For anyone else out there - as of the time of this post, their phones do not ring from Call Queues. It's buried in their poorly translated documentation that it's not supported.
So you have added all the test agents to a new Distribution group in AD?
