Forum Discussion
Call Queues not working; no agents phones ring
We're deploying S4B, but find that our Call Queues simply don't work. We've set up some; they look great via the web interface and via Get-CsHuntGroup -- but when dialed, none of the users phones rin...
They're Polycom VVX 501s;
We eventually got this fixed with a support ticket. Nothing was wrong on our end, things just required support to do some unclear debugging. (Ticket #6459528)
We've been generally very disappointed by the service. Outbound caller ID hasn't worked either, despite being correctly configured by Set-CsCallingLineIdentity. (Ticket #6477472)
Ah interesting. We switched to the VVX 501s and have been having pretty good luck with them.
For anyone else out there - as of the time of this post, their phones do not ring from Call Queues. It's buried in their poorly translated documentation that it's not supported.
For anyone else out there - as of the time of this post, their phones do not ring from Call Queues. It's buried in their poorly translated documentation that it's not supported.