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shui bun wong's avatar
shui bun wong
Copper Contributor
Feb 17, 2017

Any way to get the conversation history from conversation windows instead from Outlook folder?

May I know if there is any way to get the conversation history from conversation windows instead from Outlook folder?

 

Besides, if anyone share how is the mechansium for saving the conversation? If clicked previous conversation and send message, this new message history will append to this conversation history. But if click contact list's contact to start conversation, a new conversation will be created and having history. Seems there are multiple conversation history between us and contact person.

client

1 Reply

  • Mohammed Anas Shaikh's avatar
    Mohammed Anas Shaikh
    Icon for Microsoft rankMicrosoft
    Feb 17, 2017

    Hello Shui bun Wong,

    Outlook conversation history Folder is the best place to view the conversation history. You may also be able to see recent conversations from the conversations tab in the LYNC/SFB client (Screen shot attached) However this tab only shows the recent conversations and to be able to view them you have to click and open the conversation which would open it in a active LYNC IM window.

     

    Conversation is normally saved in Outlook by the Client using EWS.

    When you are having an Active IM session with a User the client may not save the conversation immediately, the COnversation is saved only if your Im session goes Inactive for some programmed interval of time. I do not know how long the lcient waits before decideing to save the conversation once it goes idle. Once the conversation is saved, if you resume the IM session again from the Same IM window then the client will again save the Entire conversation from the very beginning once it goes idle again and the process continues till you actually close the IM session window.

     

    If however you close the Im window everytime you are done with the IM session instead of letting it open and idle in the background then you will find a new conversation being saved everytime which will not have repeated information from the previous chat.

     

    If you open a previous conversation again then this will open a new chat window but will still have all old IM's in the chat window so when this conversation again goes idle the client will once again save the entire conversation from the very begining as a new entry.

     

    This is my observation and is probably the by design behaviour of Conversation history storage.

     

    WHat mechanism does the client use to save conversation history?

    The CLient (LYNC/SFB) uses EWS to connect to the conversation history folder in echange and writes the conversation to it. You may be able to see this if you start a fiddler capture to view the Https request for EWS once an active IM session window is closed. 

     

    So if you have an IM session open with a user for a very long time, the

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