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KyleBIPO's avatar
KyleBIPO
Copper Contributor
Nov 13, 2023

Service Trust Portal prompts Error 0, No Response from server

https://servicetrust.microsoft.com/viewpage/SOC

 

the page was good, but it got the error after logged in and I cannot download any documents

 

 

microsoft information governance

3 Replies

  • LeonPavesic's avatar
    LeonPavesic
    Silver Contributor
    Nov 13, 2023

    Hi KyleBIPO,

    This error can occur for a number of reasons, such as:

    • A problem with the Service Trust Portal servers
    • A problem with your internet connection
    • A problem with your browser
    • A problem with a firewall or other security software

    there are a few things you can try:

    • Clear your browser's cache.
    • Try opening the Service Trust Portal in a different browser.
    • Try opening the Service Trust Portal on a different computer.
    • Try logging out of the Service Trust Portal and logging back in.
    • Try restarting your computer.
    • Try disabling any firewall or other security software that you are using.


    Please click Mark as Best Response & Like if my post helped you to solve your issue.
    This will help others to find the correct solution easily. It also closes the item.


    If the post was useful in other ways, please consider giving it Like.


    Kindest regards,


    Leon Pavesic
    (LinkedIn)

    • KyleBIPO's avatar
      KyleBIPO
      Copper Contributor
      Nov 13, 2023

      Dear LeonPavesic 

       

      Thanks for the reply, however I've tested with couple different region networks, computers, and all above were also having the same Error 0 issue.

       

      Best

      Kyle

      • LeonPavesic's avatar
        LeonPavesic
        Silver Contributor
        Nov 13, 2023

        Hi KyleBIPO,

        thanks for your update.

        Since you’ve already tried different networks, computers, and followed the suggested steps without success, it might be a problem on the server side that’s out of your control. In this case, I would recommend reaching out to Microsoft Support for further assistance. They should be able to investigate the issue more thoroughly and provide a solution.

        Please click Mark as Best Response & Like if my post helped you to solve your issue.
        This will help others to find the correct solution easily. It also closes the item.


        If the post was useful in other ways, please consider giving it Like.


        Kindest regards,


        Leon Pavesic
        (LinkedIn)

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