Aug 26 2020 03:29 AM - edited Aug 26 2020 03:35 AM
Hi
Previously the Sensitivity button was working fine in word 8latest ProPlus) - now its grayed out.
Classifications Labels are defined and scoped/re-published to an O365 group/members through the compliance center - however, the button remains grayed out - got E3 licenses.
The group also has a 'Team' and therefor SharePoint site where there are files that need to be classified
Why is this suddenly stopped working? - how to troubleshoot this?
Jan 01 2021 08:55 AM
Happy New Year @Taen keren,
1) Has it ever worked?
2) What about in Outlook Web Access?
3) If you have more than one mailbox setup on your profile, like a Shared mailbox. Make sure you are not trying to send from it. It may not have a license and may not have a Security forms.
4) If you have more than one mailbox setup on your profile such as a shared mailbox. Make sure that the Primary Office file "OST" file matches the account sending the email from.
As this has been a couple months since you posted your question, hopefully you found an answer already.
Take Care,
Kevin
Jan 27 2021 09:29 AM
@Taen keren I found that there is a "new feature" in the Office 365 admin portal under the Compliance Center > Information Protection section. You have to create a new Sensitivity label that sets it for files & emails to encrypt, let user decide on the options, and let any authenticated user open them. You then have to create a label policy to publish it to all users. This worked great for us.