Sensitivity button grayed out

%3CLINGO-SUB%20id%3D%22lingo-sub-1613132%22%20slang%3D%22en-US%22%3ESensitivity%20button%20grayed%20out%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1613132%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPreviously%20the%20Sensitivity%20button%20was%20working%20fine%20in%20word%208latest%20ProPlus)%20-%20now%20its%20grayed%20out.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EClassifications%20Labels%20are%20defined%20and%20scoped%2Fre-published%20to%20an%20O365%20group%2Fmembers%20through%20the%20compliance%20center%20-%20however%2C%20the%20button%20remains%20grayed%20out%20-%20got%20E3%20licenses.%26nbsp%3B%3CBR%20%2F%3EThe%20group%20also%20has%20a%20'Team'%20and%20therefor%20SharePoint%20site%20where%20there%20are%20files%20that%20need%20to%20be%20classified%3C%2FP%3E%3CP%3E%3CBR%20%2F%3EWhy%20is%20this%20suddenly%20stopped%20working%3F%20-%20how%20to%20troubleshoot%20this%3F%26nbsp%3B%3CBR%20%2F%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2025862%22%20slang%3D%22en-US%22%3ERe%3A%20Sensitivity%20button%20grayed%20out%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2025862%22%20slang%3D%22en-US%22%3E%3CP%3EHappy%20New%20Year%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F108979%22%20target%3D%22_blank%22%3E%40Taen%20keren%3C%2FA%3E%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E1)%26nbsp%3B%20Has%20it%20ever%20worked%3F%3C%2FP%3E%3CP%3E2)%26nbsp%3B%20What%20about%20in%20Outlook%20Web%20Access%3F%3C%2FP%3E%3CP%3E3)%26nbsp%3B%20If%20you%20have%20more%20than%20one%20mailbox%20setup%20on%20your%20profile%2C%20like%20a%20Shared%20mailbox.%26nbsp%3B%20Make%20sure%20you%20are%20not%20trying%20to%20send%20from%20it.%26nbsp%3B%20It%20may%20not%20have%20a%20license%20and%20may%20not%20have%20a%20Security%20forms.%3C%2FP%3E%3CP%3E4)%26nbsp%3B%20If%20you%20have%20more%20than%20one%20mailbox%20setup%20on%20your%20profile%20such%20as%20a%20shared%20mailbox.%26nbsp%3B%20Make%20sure%20that%20the%20Primary%20Office%20file%20%22OST%22%20file%20matches%20the%20account%20sending%20the%20email%20from.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAs%20this%20has%20been%20a%20couple%20months%20since%20you%20posted%20your%20question%2C%20hopefully%20you%20found%20an%20answer%20already.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ETake%20Care%2C%3C%2FP%3E%3CP%3EKevin%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2102676%22%20slang%3D%22en-US%22%3ERe%3A%20Sensitivity%20button%20grayed%20out%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2102676%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F108979%22%20target%3D%22_blank%22%3E%40Taen%20keren%3C%2FA%3E%26nbsp%3BI%20found%20that%20there%20is%20a%20%22new%20feature%22%20in%20the%20Office%20365%20admin%20portal%20under%20the%20Compliance%20Center%20%26gt%3B%20Information%20Protection%20section.%20You%20have%20to%20create%20a%20new%20Sensitivity%20label%20that%20sets%20it%20for%20files%20%26amp%3B%20emails%20to%20encrypt%2C%20let%20user%20decide%20on%20the%20options%2C%20and%20let%20any%20authenticated%20user%20open%20them.%20You%20then%20have%20to%20create%20a%20label%20policy%20to%20publish%20it%20to%20all%20users.%20This%20worked%20great%20for%20us.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Super Contributor

Hi 

 

Previously the Sensitivity button was working fine in word 8latest ProPlus) - now its grayed out. 

 

Classifications Labels are defined and scoped/re-published to an O365 group/members through the compliance center - however, the button remains grayed out - got E3 licenses. 
The group also has a 'Team' and therefor SharePoint site where there are files that need to be classified


Why is this suddenly stopped working? - how to troubleshoot this? 
 

2 Replies

Happy New Year @Taen keren,

 

1)  Has it ever worked?

2)  What about in Outlook Web Access?

3)  If you have more than one mailbox setup on your profile, like a Shared mailbox.  Make sure you are not trying to send from it.  It may not have a license and may not have a Security forms.

4)  If you have more than one mailbox setup on your profile such as a shared mailbox.  Make sure that the Primary Office file "OST" file matches the account sending the email from.

 

As this has been a couple months since you posted your question, hopefully you found an answer already.

 

Take Care,

Kevin

@Taen keren I found that there is a "new feature" in the Office 365 admin portal under the Compliance Center > Information Protection section. You have to create a new Sensitivity label that sets it for files & emails to encrypt, let user decide on the options, and let any authenticated user open them. You then have to create a label policy to publish it to all users. This worked great for us.