RECUPERAR ACESSO MICROSOFT AUTHENTICATOR

Hi gustavogveloso,

if I understood (translated) your situation correctly, you're experiencing difficulty accessing your Microsoft Authenticator account after your phone was stolen.

Here are some suggested steps to help you regain access:

1. Alternative Sign-In Methods:
   if you've configured other verification methods, consider using them. During the sign-in process, choose the "Sign in another way" option on the Two-factor verification page.
   
   

2. Temporary Access Pass for Work or School Accounts:
   for Work or School Accounts, ask your Azure admin to generate a Temporary Access Pass. This pass, considered MFA, allows connection and Authenticator setup without additional security prompts.
   I've lost access to Microsoft authenticator app - Microsoft Q&A
   Restore Microsoft Authenticator account - Microsoft Community
   
   

3. Restore from Backup: If you had a backup, restore from it. Ensure that no new accounts are added to the fresh app installation. Sign in with the recovery account to initiate the restore process.
   Back up and recover account credentials in the Authenticator app - Microsoft Support
   
   
4. Contact Microsoft Support:
   if the above steps prove ineffective, reaching out to Microsoft Support directly may be necessary for further assistance.
   
   

Common problems with two-step verification for a work or school account - Microsoft Support