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SOLVED

outlook preview pane not showing protected message

Copper Contributor
After deploying AIP, users outlook's preview show the message as 'protected", only when they click the message and the content is dislay on the reading pane. As a result, users are not able quickly browse through all the message and also the preview pane became redundant. Is there anyway to works around this?
4 Replies
best response confirmed by James Lau (Copper Contributor)
Solution

There's an option to toggle this, under File -> Options -> Mail -> Message arrival -> Enable preview for Rights protected messages...

correction, by enabling under File -> Options -> Mail -> Message arrival -> Enable preview for Rights protected messages...only apply to preview. What I meant was the middle column in outlook, that's the place where most users glance through their subject with 1 line preview.
correction, by enabling under File -> Options -> Mail -> Message arrival -> Enable preview for Rights protected messages...only apply to preview. What I meant was the middle column in outlook, that's the place where most users glance through their subject with 1 line preview.
1 best response

Accepted Solutions
best response confirmed by James Lau (Copper Contributor)
Solution

There's an option to toggle this, under File -> Options -> Mail -> Message arrival -> Enable preview for Rights protected messages...

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