SOLVED

outlook preview pane not showing protected message

%3CLINGO-SUB%20id%3D%22lingo-sub-320793%22%20slang%3D%22en-US%22%3ERe%3A%20outlook%20preview%20pane%20not%20showing%20protected%20message%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-320793%22%20slang%3D%22en-US%22%3Ecorrection%2C%20by%20enabling%20under%20File%20-%26gt%3B%20Options%20-%26gt%3B%20Mail%20-%26gt%3B%20Message%20arrival%20-%26gt%3B%20Enable%20preview%20for%20Rights%20protected%20messages...only%20apply%20to%20preview.%20What%20I%20meant%20was%20the%20middle%20column%20in%20outlook%2C%20that's%20the%20place%20where%20most%20users%20glance%20through%20their%20subject%20with%201%20line%20preview.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-320791%22%20slang%3D%22en-US%22%3ERe%3A%20outlook%20preview%20pane%20not%20showing%20protected%20message%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-320791%22%20slang%3D%22en-US%22%3Ecorrection%2C%20by%20enabling%20under%20File%20-%26gt%3B%20Options%20-%26gt%3B%20Mail%20-%26gt%3B%20Message%20arrival%20-%26gt%3B%20Enable%20preview%20for%20Rights%20protected%20messages...only%20apply%20to%20preview.%20What%20I%20meant%20was%20the%20middle%20column%20in%20outlook%2C%20that's%20the%20place%20where%20most%20users%20glance%20through%20their%20subject%20with%201%20line%20preview.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-320553%22%20slang%3D%22en-US%22%3ERe%3A%20outlook%20preview%20pane%20not%20showing%20protected%20message%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-320553%22%20slang%3D%22en-US%22%3Ethanks%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-320190%22%20slang%3D%22en-US%22%3ERe%3A%20outlook%20preview%20pane%20not%20showing%20protected%20message%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-320190%22%20slang%3D%22en-US%22%3E%3CP%3EThere's%20an%20option%20to%20toggle%20this%2C%20under%20File%20-%26gt%3B%20Options%20-%26gt%3B%20Mail%20-%26gt%3B%20Message%20arrival%20-%26gt%3B%20Enable%20preview%20for%20Rights%20protected%20messages...%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-319922%22%20slang%3D%22en-US%22%3Eoutlook%20preview%20pane%20not%20showing%20protected%20message%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-319922%22%20slang%3D%22en-US%22%3EAfter%20deploying%20AIP%2C%20users%20outlook's%20preview%20show%20the%20message%20as%20'protected%22%2C%20only%20when%20they%20click%20the%20message%20and%20the%20content%20is%20dislay%20on%20the%20reading%20pane.%20As%20a%20result%2C%20users%20are%20not%20able%20quickly%20browse%20through%20all%20the%20message%20and%20also%20the%20preview%20pane%20became%20redundant.%20Is%20there%20anyway%20to%20works%20around%20this%3F%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-319922%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EInformation%20Protection%20%26amp%3B%20Governance%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Information%20Protection%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Occasional Contributor
After deploying AIP, users outlook's preview show the message as 'protected", only when they click the message and the content is dislay on the reading pane. As a result, users are not able quickly browse through all the message and also the preview pane became redundant. Is there anyway to works around this?
4 Replies
best response confirmed by James Lau (Occasional Contributor)
Solution

There's an option to toggle this, under File -> Options -> Mail -> Message arrival -> Enable preview for Rights protected messages...

correction, by enabling under File -> Options -> Mail -> Message arrival -> Enable preview for Rights protected messages...only apply to preview. What I meant was the middle column in outlook, that's the place where most users glance through their subject with 1 line preview.
correction, by enabling under File -> Options -> Mail -> Message arrival -> Enable preview for Rights protected messages...only apply to preview. What I meant was the middle column in outlook, that's the place where most users glance through their subject with 1 line preview.