Forum Discussion

crankinadmiral's avatar
crankinadmiral
Copper Contributor

I have the same issue. Latest version of Outlook too and on business premium as well as p2 license for Security. Shows up for others but not for me and im the admin. One hint though, is I noticed if you go log into office365 then go to Subscriptions area (https://portal.office.com/account/) mine says Business Essentials which is what I used to be on. Not on that now. I suspect that's the issue.

Alex Melching's avatar
Alex Melching
Iron Contributor
Mar 07, 2019

More than likely you have both subscriptions added to your user, Business Essentials and Business Premium.  Remove Business Essentials and then check to make sure that all services are turned on under the Business Premium license.  If you had Business Essentials prior, you must have gotten your Office install from some other means.  Office 365 Home and Student does not support the feature in Outlook.  Check your version of Office.

  • crankinadmiral's avatar
    crankinadmiral
    Copper Contributor
    Mar 07, 2019

    I have the encrypt button now. As it turns out similar to what you said, my version of Office was wrong. I didnt realize it has to be version you download from office365.com in order to work or at least in order to work with the least hassle. The version I had was an volume license install.

     

    Now that the encrypt button is showing and I can send encrypted emails to internal recipients just fine, when I send to external receipts using the "Encrypt Only" selection, the recipient (my gmail account for testing purposes) gets the email, gets the encrypted attachment but has now way to open the attachment. What I was expecting was for the email the recipient gets to include directions on how to use a one-time passcode to read the encrypted email.

     

    I have a ticket open with Microsoft on this, did screen step recording and sent to them but been waiting on a reply. Thanks for your help.

    • JPtech's avatar
      JPtech
      Copper Contributor
      Nov 14, 2019

      crankinadmiral 

       

      Did you receive a resolution for this issue? I'm running into this for a customer who when they send out the encrypted email, it has no body. The attachment will open fine in outlook, but nothing will open in google. It's like it's missing the body of the message.

       

      Thanks!

    • InspGadgt's avatar
      InspGadgt
      Copper Contributor
      Apr 24, 2020

      crankinadmiralI'll have to give this a try...we use a volume license version as well and the encrypt button is there for everyone except this one user.  Though it could also be because that user is also the only one still running a VM...

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